Freshworks Engage with Hippo Video

Unified Video Experience Inside
"The Ultimate Customer Engagement Suite"

Transform The Way You Engage with Your Customers

Decrease Resolution Time

Resolve customer issues using videos. Stop explaining the solution over endless email threads.
Give the power of video to your customers by letting them record issues through videos. The recorded issues come directly into the support agent's account.
Create tutorials and post them on your knowledge base. Enable your customers to resolve issues themselves with videos.

Engage Customers with Videos

Turn visitors into happy and engaged customers by effectively communicating using videos.
Solve customer’s need with videos to put a face to your company and give them a personalized experience.
Quickly respond to your visitors with short how-to videos to Increase chat-to-conversion rates and reply rates.

Go Beyond The Standard Process

Allow both the agents and customers to share videos of their screen for faster resolution times.
Share a guest link with your employees and get valuable feedback from them using videos.
Create short resolution videos of FAQ’s and add them to your knowledge base to reduce ticket volumes.

Book More Meetings

Engage with your customers by recording and sending prospecting videos right through your Freshsales account.
Easily track your video emails and schedule follow-up emails depending on the video behavior.
Add interactive CTA’s in your videos, book meetings and close deals at the click of a button.

Testimonials